Responsible Gaming

Responsible gaming is a principle that promotes a conscious and informed approach to gambling as a form of entertainment. It ensures that players maintain control over their gaming activities and enjoy them within safe and manageable limits. fairspin is committed to supporting its players by providing tools, information, and assistance aimed at fostering responsible play and preventing gambling-related harm.

Risk Awareness

Gambling addiction can develop subtly, and it is important to recognize early signs that may indicate a problem. Some common indicators include:

Frequent and repetitive betting beyond initial intentions
Consistently thinking about gambling when not playing
Chasing losses by increasing bets
Neglecting personal, professional, or social obligations due to gambling
Feeling restless or irritable when unable to gamble
Hiding gambling activities or lying about them

To help you evaluate your gambling behavior, consider the following self-assessment questions. Answer honestly with "Yes" or "No":

Have you ever felt the need to bet more money to get the same excitement?
Do you frequently gamble longer or spend more money than you intended?
Have you tried to reduce or stop gambling but were unsuccessful?
Do you find gambling interfering with your work, studies, or family life?
Have you felt guilty or remorseful about your gambling behavior?
Do you gamble to escape problems or relieve uncomfortable feelings?

If you find yourself answering "Yes" to multiple questions, it is advisable to seek professional support or use the responsible gaming tools available at fairspin.

Limits & Tools

fairspin provides a variety of control features to help you manage your gambling activity responsibly. These include deposit limits, session timers, and break options.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you spend on gambling. To set these limits:

Log into your fairspin.ca personal account.
Navigate to the Responsible Gaming or Account Limits section.
Select the type of limit you wish to apply: daily, weekly, or monthly deposits.
Enter a numeric value reflecting the maximum amount you wish to deposit within the chosen period.
Confirm and save your settings.

Your limits will then be active immediately and enforced by the system to prevent exceeding the specified amounts.

Session Timers

You can also manage the time spent playing using session timers:

Set a maximum session duration to receive reminders or automatic logout when time is reached.
Timers help maintain awareness and prevent extended gambling sessions.

Timeouts (Breaks)

If you wish to take a temporary break from gambling, fairspin offers a "Time-Out" feature that allows you to suspend your account access for a period between 24 hours and 72 hours. To activate a Time-Out:

Access the Responsible Gaming section in your personal account.
Select the Time-Out option and choose the duration of the break (minimum 24 hours, maximum 72 hours).
Confirm your selection. During this period, you will not be able to log in or place bets.

Timeouts provide a short-term pause to help you regain control or reflect on your gambling habits.

Self-Exclusion

fairspin offers comprehensive self-exclusion options to safeguard your well-being in case you recognize the need to stop gambling for a longer period or permanently. The self-exclusion process is as follows:

Log into your fairspin.ca account and go to the Responsible Gaming section.
Find and select the Self-Exclusion subsection.
Choose the duration of exclusion from available options: minimum 6 months, additional periods, or permanent exclusion (lifetime).
Confirm your decision carefully; after confirmation, the self-exclusion takes immediate effect.
Contact fairspin support if you require assistance or need to clarify any details during the process.

Consequences of self-exclusion include:

Complete inability to log into or access your account during the exclusion period.
Withdrawal of your account balance is allowed; however, terms depend on verification and fairspin's withdrawal policies.
After self-exclusion ends, reactivation requires contacting fairspin support and may involve additional checks to ensure readiness to resume responsible play.

If you require support, contact fairspin's responsible gaming team at [email protected] or by phone at +31 97 010280059.

Support Resources

fairspin.ca encourages players to seek help through recognized organizations that specialize in gambling addiction support and counseling. Below is a non-exhaustive list of reputable resources available to Canadian residents and international players:

GAMCARE - Provides information, advice, and support for problem gamblers. Offers a 24-hour helpline, live chat, and counseling services.
Website: https://www.gamcare.org.uk
Gamblers Anonymous - A fellowship of people who share their experience to recover from compulsive gambling.
Website: https://www.gamblersanonymous.org
Phone: 1-855-222-5542 (US/Canada toll-free)
Canadian Centre on Substance Use and Addiction (CCSA) - Provides resources and information on gambling addiction.
Website: https://www.ccsa.ca
National Problem Gambling Helpline (Canada) - Toll-free helpline connecting to provincial resources.
Phone: 1-888-230-3505

Help for Family

Family and friends play a critical role in supporting individuals struggling with gambling addiction. Here are practical recommendations:

Approach the person compassionately and without judgment to encourage open dialogue.
Express concerns using "I" statements, such as "I am worried about how gambling is affecting you."
Encourage involvement in support groups designed for families, such as Gam-Anon (https://www.gam-anon.org), which offers forums, chat groups, and resources.
Suggest seeking professional help from qualified psychotherapists specializing in addiction issues.
Offer to assist with contacting support hotlines or attending counseling sessions together.

Taking proactive steps can make a significant difference in the recovery process for your loved one.

Operator's Commitment

fairspin takes responsible gaming seriously and employs internal procedures to identify and mitigate gambling-related risks among its players. These include:

Behavioral Monitoring: continuous analysis of betting patterns, session duration, deposit frequency and amounts, and other activity metrics.
Warning Messages: automated notifications sent to players when potential risk behaviors are detected, encouraging them to reflect on their gaming habits.
Proactive Support: in circumstances where fairspin identifies patterns suggesting problematic gambling, the responsible gaming team may contact the player via e-mail or telephone to offer assistance and propose tools or restrictions.

These measures are designed to protect players and maintain a safe and fair gambling environment, complying with the highest industry standards and Canadian regulatory expectations.

Updates

fairspin.ca is committed to keeping players informed about updates to the Responsible Gaming policy and tools. Notifications will be communicated through:

E-mail messages sent to registered users containing detailed information about changes.
Visible website banners displayed on fairspin.ca informing visitors of significant updates.

The last revision of this Responsible Gaming page was completed on June 1, 2025. All policies and tools are maintained to remain compliant through at least 2025.

Contact & Feedback

For questions, assistance, or to request support related to responsible gaming, please contact the fairspin Responsible Gaming team by the following means:

Email: [email protected]
Phone: +31 97 010280059 (Main office, Support)

Currently, there is no separate feedback form for self-control or support requests available on the website; however, players are encouraged to use the contact methods above for timely support and advice.