Contact Us
At fairspin, we prioritize providing clear and accessible communication channels for our clients in Canada and worldwide. Should you require assistance, have inquiries, or need support related to our online casino services, please use one of the following official contact methods:
Customer Support
- Email: [email protected] - This is the primary email address for customer support inquiries. Our dedicated support team monitors this mailbox and responds to all enquiries with professionalism and confidentiality.
- Phone: +31 97 010280059 - This number connects you to our main office and support services. Please note that calls are handled in accordance with applicable international telecommunication regulations.
- Official Website: https://fairspin.ca - For access to our services, updates, and additional contact resources.
Contact Form
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Corporate and Legal Contact Details
fairspin operates under the corporate entity Techcore Holding B.V. with the following official information relevant for legal and regulatory correspondence:
Registered Headquarters and Legal Addresses
- Headquarters Address: Abraham Mendez Chumaceiro Boulevard, Willemstad, Curaçao
- Legal Address: Abraham Mendez Chumaceiro Boulevard, Willemstad, Curaçao
- Mailing Address: Not specified
Company Registration and Licenses
The operator of fairspin.ca is duly registered and licensed as follows:
| Company Registration Number: | 151612 |
| Legal Entity Type: | B.V. (Besloten Vennootschap) |
| Founded Date: | 2018 |
| Parent Company: | Techcore Holding B.V. |
| Subsidiaries: | Fabeltra Ltd |
| Gaming License: |
|
Operating Jurisdictions and Regulatory Compliance
fairspin.ca serves a global client base, with the exception of restricted markets including the United Kingdom, United States, Australia, and 28 other territories where online gambling is prohibited or tightly regulated.
Regulatory Oversight
- Principal Regulatory Authority: Curaçao Gaming Control Board
- Scope of Regulation: Compliance is ensured through adherence to Curaçao's licensing requirements and annual license renewal protocols.
- Market Regions: Global operation excluding prohibited jurisdictions
Compliance with Canadian Law
fairspin operates its services in strict accordance with Canadian federal and provincial laws relevant to online gaming and consumer protection. This includes compliance with anti-money laundering (AML) regulations, data protection laws, and responsible gaming standards applicable within Canada.
Additional Contact Details and Communication Guidelines
To effectively address your inquiries, please consider the following communication guidelines:
- All customer support communications should clearly identify yourself, including your registered email or account details with fairspin.ca where applicable.
- Response times aim to be within one business day; however, urgent matters can be expedited through our 24/7 live chat or direct telephone support.
- Please be advised that for legal and security reasons, certain inquiries may require verification of your identity to comply with regulatory standards.
Legal Disclaimer
By contacting fairspin through any of the provided communication channels, you acknowledge and agree that:
- Your communications will be handled in accordance with our Privacy Policy and applicable Canadian privacy laws.
- fairspin shall not be held liable for delays or failure to respond caused by circumstances beyond its control, including but not limited to technical issues or regulatory restrictions.
- Support and contact details are provided to facilitate communication and ensure compliance with regulatory standards; misuse or fraudulent communications are subject to investigation and potential legal action.
Conclusion
fairspin values transparency, security, and accessibility in providing support to our Canadian customers and the global player community. We encourage users to utilize the specified channels to obtain assistance, ensuring a safe and compliant gaming environment.